Customer Reviews for: Home Dance Floor Package Adagio Basic 10.5x10 Ft
Product itself is great. The customer service and communication from this company is HORRIBLE. My box arrived damaged, the flooring was fine but I bought the kit that should have come with tape for the floor. I immediately emailed the company advising them of the issue with pictures. Never received a response in 3 days so I emailed again (customer service line would never get to a live person). Waited....4 days later I got an automated email asking if my issue was resolved. I responded stating the issue has never been addressed. I then got copied on a FWD to someone else. That person responded 2 days later telling the original person that forwarded the email to send me another roll for replacement. No apology, no direct email to me just “please send customer another roll of tape”. Very impersonal and quite honestly rude after not receiving ANY communication. Well, guess what? Still no roll of tape so I had to buy from amazon to install for my dancer that needed it weeks ago. Sad when amazon is more reliable than a “trusted company”. Good product, trash customer service. I will never buy from this company again. Please find out what customer service is.
My only complaint is that the marley was damaged when I received it, the corner was torn and a chunk was missing, but the broken area was covered when I taped it down. If you have a dedicated dancer its worth the money, I wouldnt recommend for a recreational dancer, too much expense. My daughter spends 3-5 hours per day at the studio, then comes home to her basement studio and practices more, so I didnt mind paying the price for flooring, I would not have bought this if dance was just another activity for her.
Perfect for creating a space at home to practice and train for dance. Easy to size and lay out. My only complaint is that a small edge was broken off in transport - the cardboard ripped and the edge was exposed. Other than that it meets my needs perfectly and is being put to great use.
Installed for home use.
New Ringgold, PA
i purchased Home Dance Floor Pkg Adagio Basic 10.5x10 Ft and it was exactly what we needed. Very easy to install. The communication received from Greatmats was perfect (not too much, not too little).
Ordered a remnant to keep cost down. Worked out perfectly! Free shipping, my daughter LOVES her practice flooring, and it was packaged very nicely. Arrived on time, exactly as tracking info said it would.
Great mats, love them for home use.