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Home > Return Policy Return Policy |
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Return Policy If for any reason you are not satisfied with the quality of the mats, you may return unused mats within 15 days of purchase for a refund, with the following conditions: Your return of unused mats will incur a restocking fee of 20%. Mats that have been used in any way are not returnable. Laying the mats on the ground only once will be considered a used mat - as lint and dust is easily adhered to the bottom of the mats. Original shipping and handling costs are not refundable for returns. The customer pays for the return shipping cost as well. Orders under $50.00 for product cost are not returnable. If mats are received by the customer damaged or if we make a mistake and ship the wrong quantity or color of mats, the customer will not incur any costs to fix the error. If there are any problems or questions with your order please call our business office Toll Free at 1-877-822-6622. Please Note: Not all products are returnable as some of the manufacturers do not take returns unless the product is found to be defective. Please verify at the time of order if your product is returnable. Warranty Returns If mats are thought to be deteriorating under normal use within the warranty period, please contact customer service. If mats are determined to be defective and the customer ships mats back to GREATMATS.COM, the customer will be reimbursed for shipping costs incurred when the mats are received by GREATMATS.COM and determined to be defective merchandise. One Year Warranty All of our dense foam mats have a one year normal limited warranty against manufacturers defects under normal daily use. Many of our products have a longer warranty period - please check |
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GREATMATS.COM Leasing Our Leasing Program is for non-permanent flooring, offered through one of our two Leasing Partners, click the logos to learn more. 
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Real Time Shipping Costs Real Time Shipping Costs are available online for many of our products. Simply go to the product page and if you can order this product online - add the items to your shopping cart and then calculate shipping from the cart page. Call us with questions. Shipping to Hawaii, Alaska or Puerto Rico? Please request a quote online or contact our sales team Toll Free at 1-877-822-6622 |
GREATMATS Office/Warehouse Is Solar We generate 135 percent of our annual electricity needs on site from our 11KW solar electric array mounted on 4 dual axis solar trackers. Read More... GREATMATS Makes Inc. 5000 List Our company was selected as the 2141st Fastest Growing Company in the USA by Inc. Magazine for 2008 and has made the list again for 2009 as number 2107! Read about our profile on the Inc. 5000 website. |
GREATMATS 117 Industrial Avenue, Milltown, WI 54858 Customer Service Toll Free 1-877-822-6622 Fax Toll Free: 1-866-895-5550 Direct Voice: 1-715-825-4926 Direct Fax: 1-715-825-4928 Email: info@greatmats.com http://www.greatmats.com |