Return Policy and Warranty Information
If for any reason you are not satisfied with the quality of the product you receive, you may return unused mats within 15 days of purchase for a refund with the following conditions:
Your return of unused mats will incur a restocking fee of 20 to 25%.
Mats that have been used in any way are not returnable. (Laying the mats on the ground only once will be considered a used mat - as lint and dust is easily adhered to the bottom of the mats.)
Original shipping and handling costs are not refundable for returns. The customer pays for the return shipping cost as well.
Orders under $50.00 for product cost are not returnable.
If mats are received by the customer damaged or if we make a mistake and ship the wrong quantity or color, the customer will not incur any costs to fix the error. If there are any problems or questions with your order please call our business office Toll Free at: 1-877-822-6622.
If mats are thought to be defective under normal use within the warranty period, please contact customer service.
If mats are determined to be defective and the customer ships product back to Greatmats , the customer will be reimbursed for shipping costs incurred when the mats are received by Greatmats and determined to be defective merchandise.
Special Orders and Non Returnable Products:
Some products are special order and are not returnable or cancellable. Some of our vendors do not accept returns and these products are noted as a Special Order or a Non-Returnable product at the time of order or when a quote is provided.
Please review all warranty information per product on our product information pages. Warranties will vary from product to product. If you don't find what you are looking for online please call customer service or email us your request firstname.lastname@example.org