Greatmats Guarantee, Warranty and Returns
All of the flooring products sold by Greatmats is guaranteed to withstand normal daily use. Most of our products are offered with explicit product warranties, and for those that are not, Greatmats extends our basic one year product warranty to everything that we sell.
If for any reason you are not 100 percent satisfied with the quality or workman ship of the flooring products purchase from Greatmats, you may return unused flooring within 15 days of purchase for a refund. This would include any contact with a flooring surface of any kind. Please note that some of our products are somewhat static enabled and may attract small amounts of lint when put in contact with carpet.
There is a restocking fee of 20% for unused flooring product that are returned to Greatmats in first quality condition.
Flooring products that have been used in any way are not returnable unless defective.
Flooring products are considered used if they have footprints, scuffs or are dirty on them.
Shipping and handling costs are not refundable.
The customer pays for the return shipping costs.
Shipping Information About Damage
Please review our shippping disclaimer in detail prior to ordering - view here.
If flooring products are shipped via common carrier freight truck and received by the customer with damaged, either consealed or shown, it is the customers responsibility to note the damage on the receipt bill of reciept and signed by the truck delivery driver while the driver is present at the delivery location. The delivery truck driver must all sign the bill of receipt noting damage and copy should be provide to Greatmats.
Please review our shippping disclaimer in detail for further information - view here.
If flooring products are shipped via UPS or FedEx Ground and are dropped off with damaged, please take a picture of the carton prior to opening it up. If product damage is present please contact Greatmats and do not refuse the order.
If Greatmats makes a mistake and ships the wrong quantity or color of product, the customer will not incure any costs to replace the product in error. If there are any problems or questions with your order please call our customer service center, toll free at 1-877-822-6622.
If flooring products are thought to be deteriorating under normal use within the warranty period, any problem flooring product can be returned to:
117 Industrial Avenue
Milltown, WI 54858
Please request a Return Authorization Number from your customer service team prior to sending flooring product back to us.
The customer will be reimbursed for shipping costs incurred relating to shipping defective flooring product after the product is received by Greatmats and determined to be defect merchandise.