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Home > Freight Shipping Disclaimer Freight Shipping Disclaimer |
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GREATMATS.COM will ship in stock products within 2-4 business days. Custom orders can take up to 3-4 weeks to produce such as folding mats and custom color rubber. After your order has been placed, processed and credit card approval, product will ship via common carrier freight. If you require products delivered by a certain date, please call our customer service dept. to verify your product availability. Please do not assume that products that you can order online our web site are necessarily in stock. After the product ships we will send a shipping information email which will contain the trucking company name, phone number and your shipments tracking number. We ask that you contact the trucking company directly to coordinate delivery with the trucking company. For business deliveries the trucking companies will assume your business is open and staffed to receive deliveries Mon-Fri during normal business hours. For delivery appointments it is the sole responsibility of the customer to contact the trucking company to arrange a delivery appointment. Any and all redelivery charges incurred will be billed back to the customer. Freight deliveries are dock to dock, which means the receiving party will have to take the product off of the truck. Truck drivers will get the product to the back of the trailer. Truck drivers are not responsible for taking product off the truck. Lift gate and inside delivery services are available at additional cost. Please inquire with our customer service dept. if you believe you may require lift gate or inside delivery, please contact our customer service dept. and we can assist you to learn about the particulars of our product packaging. Please be sure to check all packages for any potential damage during transit. GREATMATS.COM is not responsible for damaged products due to shipping. It is the sole responsibility of the receiving party to fully inspect the product at the time of delivery for any potential damage. We recommend taking off any protective wrapping to fully inspect the product, before the driver leaves. In addition please count the product before signing the delivery receipt. If the product is damaged in any way, DO NOT REFUSE THE PRODUCT, it is best to receive the product and replacement product will be shipped out to you. Any and all damage must be noted on the bill of receipt in detail and signed by the driver. If damage did occur during transit, a copy of the bill of receipt will need to be faxed or mailed to GREATMATS.COM in order for GREATMATS.COM to file a claim with the trucking company, and for replacement product to be sent out to the customer. |
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We ship to Hawaii and Alaska -
Please request a quote online or contact our sales team
Toll Free 1-877-822-6622 |
Ask us about our Nationwide Installation Services - Send us an email with your request and contact information. | Obtain Shipping Costs Real Time for many of our products that are available for purchase online. Simply go to the product page and if you can order this product online - add the items you need into your shopping cart and then you can calculate shipping. |
 GREATMATS.COM office and warehouse is Green! We generate over 100 percent of our electric usage on site from our 4 - dual axis solar trackers, producing 11 Kwh of electricity on average. |
GREATMATS was selected as the 2141st Fastest Growing Company in the USA by Inc. Magazine for 2008! Read about our profile on the Inc. 5000 website. |
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GREATMATS.COM 117 Industrial Avenue, Milltown, WI 54858 Customer Service Toll Free 1-877-822-6622 Fax Toll Free: 1-866-895-5550 Direct Voice: 1-715-825-4926 Direct Fax: 1-715-825-4928 Email: info@greatmats.com http://www.greatmats.com |