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Home > Freight Shipping Disclaimer Freight Shipping Disclaimer |
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After your order has been placed, processed and payment approved, your product will ship via common carrier freight or UPS Ground or Fed Ex Ground unless otherwise specified. GREATMATS will ship in stock products within 1-3 business days in most cases. Custom and special order products may incure a production lead time of 3-4 weeks or more, for example, custom folding mats or other customer made products such as custom made rubber tiles. It is best to determine product production lead time at the time of order. Shipping Notification After the product ships, GREATMATS will send an email to the customer listed on the billing address of each order, with shipping information which will contain the trucking company name, phone number and your shipment tracking number. We ask that the receiving party listed on the shipping address of the order, contact the trucking company directly to coordinate delivery date and time. For all deliveries via freight truck, the trucking company will assume your business or home is open and staffed to receive deliveries Mon-Fri during normal business hours. For delivery appointments it is the sole responsibility of the customer to contact the trucking company to arrange a delivery appointment. Any and all redelivery charges incurred will be billed back to the customer. Contact the Freight Company for Delivery Appointment GREATMATS does not include free delivery appointments for freight deliveries, this would incur an additional fee of $30.00. Because most customers would like to save this cost we ask our customers to contact the freight companies directly to coordinate deliveries. Delivery appointments are available upon request at the time of order, for an additional cost of $30.00. Delivery Timing If you require products delivered by a certain date, please call Customer Service to verify your product availability. Please do not assume that products that you can order online our web site are necessarily in stock. GREATMATS does not guarantee at any time a certain delivery date or time frame for delivery for any order. The listed time for a shipping method is an estimate only. For orders with deadlines please order well in advance. GREATMATS is not responsible for lost, misplaced, or delayed shipments or damaged freight by the freight carriers. Getting Product Off the Truck Freight deliveries are dock to dock, which means the receiving party is required to remove the product from the truck. Truck drivers will position the product towards the back of the trailer. Truck drivers are not responsible for removing product off of the truck. In most cases our products can be hand unloaded off of the pallet from the back of the delivery truck. Inspecting for Damage Please be sure to check all packages for any potential damage during transit. GREATMATS is not responsible for damaged products due to shipping. It is the sole responsibility of the receiving party to fully inspect the product at the time of delivery for any potential damage. We recommend removing any protective wrapping to fully inspect the product, before the driver leaves. In addition please count the product before signing the Delivery Receipt. What to Do If Product is Damaged If the product is damaged in any way, DO NOT REFUSE THE PRODUCT, it is best to receive the product and replacement product will be shipped out to you, please read on. Refusing product by the customer does not recuse the customer of re-deliver or return shipping costs. If damage did occur during transit, any and all damage must be noted on the Bill of Receipt in detail and signed by the driver. A copy of the Bill of Receipt will need to be faxed or mailed to GREATMATS in order for a damage claim to be filed with the trucking company, on your behalf, in order for replacement product to be sent to the customer. Lift Gate and Inside Delivery Options Lift gate and inside delivery services are available at additional cost. If you believe you may require lift gate or inside delivery, please contact Customer Service for assistance to learn more about the particulars of product packaging of your specific order. If requested and paid for at the time of order, Lift Gate Service will transfer the product off of the truck and onto the curb at the delivery site. Additional Accessorial Charges Any and all additional charges, such as delivery appointment, lift gate service, inside delivery, change of address, residential delivery, limited access, re-delivery, and storage fees will be the sole responsibility of the customer unless stated in the customer order as part of the shipping costs pre-paid for by the customer to GREATMATS at the time of order. Limited Access Issues All freight deliveries will arrive, in most cases, in a full size 42 Ft tractor trailer truck, (such as long haul trucks you might see on the freeway system). It is the customer's responsibility to notify GREATMATS at the time of order, if your deilvery location has potential limited access issues. In the event the truck can not reach your location or can not turn around in your area. Any and all re-delivery charges incurred will be billed back to the customer if delivery is attempted and can not be completed because of unknown limited access issues. For further questions regarding the above GREATMATS Shipping Disclaimer statements please contact Customer Service. |
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