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Home > Freight Shipping Disclaimer Freight Shipping Disclaimer |
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GREATMATS.COM will ship in stock products within 2-4 business days. Custom orders in some cases can take up to 3-4 weeks to produce such as folding mats and custom color rubber. After your order has been placed, processed and credit card approval, product will ship via common carrier freight or via UPS Ground unless otherwise specified. Shipping Notification After the product ships we will send an email to the customer listed on the billing address of each order with shipping information which will contain the trucking company name, phone number and your shipments tracking number. We ask that you contact the trucking company directly to coordinate delivery with the trucking company. For all deliveries via freight the trucking company will assume your business or home is open and staffed to receive deliveries Mon-Fri during normal business hours. For delivery appointments it is the sole responsibility of the customer to contact the trucking company to arrange a delivery appointment. Any and all redelivery charges incurred will be billed back to the customer. Contact the Freight Company for Delivery Appointment GREATMATS does not include free delivery appointments for freight deliveries, this would incur an additional fee of $30.00. Because most customers would like to save this cost we ask our customers to contact the freight companies direct to coordinate deliveries. Delivery Timing If you require products delivered by a certain date, please call our customer service to verify your product availability. Please do not assume that products that you can order online our web site are necessarily in stock. GREATMATS does not guarantee at any time a certain delivery date or time frame for delivery for any order. The listed time for a shipping method is an estimate only. For orders with deadlines please order well in advance. GREATMATS is not responsible for lost, misplaced, or delayed shipments or damaged freight by the freight carriers. Getting Product Off the Truck Freight deliveries are dock to dock, which means the receiving party will have to take the product off of the truck. Truck drivers will get the product to the back of the trailer. Truck drivers are not responsible for taking product off the truck. In most cases our products can be hand unloaded off of the pallet. Inspecting for Damage Please be sure to check all packages for any potential damage during transit. GREATMATS.COM is not responsible for damaged products due to shipping. It is the sole responsibility of the receiving party to fully inspect the product at the time of delivery for any potential damage. We recommend taking off any protective wrapping to fully inspect the product, before the driver leaves. In addition please count the product before signing the delivery receipt. What to Do If Product is Damaged If the product is damaged in any way, DO NOT REFUSE THE PRODUCT, it is best to receive the product and replacement product will be shipped out to you. Any and all damage must be noted on the bill of receipt in detail and signed by the driver. If damage did occur during transit, a copy of the bill of receipt will need to be faxed or mailed to GREATMATS.COM in order for GREATMATS.COM to file a claim with the trucking company, and for replacement product to be sent out to the customer. Lift Gate and Inside Delivery Options Lift gate and inside delivery services are available at additional cost. If you believe you may require lift gate or inside delivery, please contact our customer service and we can assist you to learn about the particulars of our product packaging. Additional Accessorial Charges Any and all additional charges, such as delivery appointment, lift gate service, inside delivery, change of address, residential delivery, limited access, re-delivery, and storage fees will be the sole responsibility of the customer unless stated in the order as part of the shipping costs paid for by the customer. Limited Access Issues All freight deliveries will arrive, in most cases, in a full size 42 Ft tractor trailer truck, such as common long haul trucks you mght see on the freeway system. It is the customer's responsibility to notify GREATMATS.COM at the time of order, if your deilvery location has potential limited access issues. In the event the truck can not reach your location or can not turn around in your area. Any and all re-delivery charges incurred will be billed back to the customer if delivery is attempted and can not be completed because of unknown limited access issues. |
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GREATMATS.COM Leasing Our Leasing Program is for non-permanent flooring, offered through one of our two Leasing Partners, click the logos to learn more. 
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Real Time Shipping Costs Real Time Shipping Costs are available online for many of our products. Simply go to the product page and if you can order this product online - add the items to your shopping cart and then calculate shipping from the cart page. Call us with questions. Shipping to Hawaii, Alaska or Puerto Rico? Please request a quote online or contact our sales team Toll Free at 1-877-822-6622 |
GREATMATS Office/Warehouse Is Solar We generate 135 percent of our annual electricity needs on site from our 11KW solar electric array mounted on 4 dual axis solar trackers. Read More... GREATMATS Makes Inc. 5000 List Our company was selected as the 2141st Fastest Growing Company in the USA by Inc. Magazine for 2008 and has made the list again for 2009 as number 2107! Read about our profile on the Inc. 5000 website. |
GREATMATS 117 Industrial Avenue, Milltown, WI 54858 Customer Service Toll Free 1-877-822-6622 Fax Toll Free: 1-866-895-5550 Direct Voice: 1-715-825-4926 Direct Fax: 1-715-825-4928 Email: info@greatmats.com http://www.greatmats.com |