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Home > Freight Shipping Disclaimer Freight Shipping Disclaimer |
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GREATMATS.COM will ship in stock products within 2-4 business days. Custom orders can take up to 3-4 weeks to produce such as folding mats and custom color rubber. After your order has been placed, processed and credit card approval, product will ship via common carrier freight. After the product ships we will send a shipping information email which will contain the trucking company name, phone number and your shipments tracking number. We ask that you contact the trucking company directly to coordinate delivery with the trucking company. For business deliveries the trucking companies will assume your business is open and staffed to receive deliveries Mon-Fri during normal business hours. For delivery appointments it is the sole responsibility of the customer to contact the trucking company to arrange a delivery appointment. Any and all redelivery charges incurred will be billed back to the customer. Freight deliveries are dock to dock, which means the receiving party will have to take the product off of the truck. Truck drivers will get the product to the back of the trailer. Truck drivers are not responsible for taking product off the truck. Lift gate and inside delivery services are available at additional cost. Please be sure to check all packages for any potential damage during transit. GREATMATS.COM is not responsible for damaged products due to shipping. It is the sole responsibility of the receiving party to fully inspect the product at the time of delivery for any potential damage. We recommend taking off any protective wrapping to fully inspect the product, before the driver leaves. In addition please count the product before signing the delivery receipt. If the product is damaged in any way, DO NOT REFUSE THE PRODUCT, you must receive the product and replacement product will be shipped out to you. Any and all damage must be noted on the bill of receipt in detail and signed by the driver. If damage did occur during transit, a copy of the bill of receipt will need to be faxed or mailed to GREATMATS.COM in order for GREATMATS.COM to file a claim with the trucking company, and for replacement product to be sent out to the customer. |
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GREATMATS.COM 117 Industrial Avenue, Milltown, WI 54858 Customer Service Toll Free 1-877-822-6622 Fax Toll Free: 1-866-895-5550 Direct Voice: 1-715-825-4926 Direct Fax: 1-715-825-4928 Email: info@greatmats.com http://www.greatmats.com |